Returns and Refunds
Fitness Events:
If you are unhappy with a fitness event you registered for, you may cancel your registration for any reason within five days of purchase OR within five days of the challenge's start in the case of pre-registration for a full refund. If you ordered gear with your registration package, all gear must be returned and received by RTE before we are able to process your refund. To request a refund, please contact our team at info@runtheedge.com
Gear and Apparel:
If you ordered gear at registration or from our online store, you can return it to us within 14 days of receiving your purchase for a full refund. All shirts must be unwashed and unworn, and gear must remain in original packaging (plastic wrappers, etc.) in order to be eligible for a refund.
To return items, please send them to:
Run The Edge
Attn. Shipping Dept. / Returns
7270 W. 118th Pl. Unit D
Broomfield, CO 80020
USA
Inside the package, please include a note with the following info:
Full name
Mailing address
Email address
Reason for return
Once we receive your package, we will contact you regarding your return and proceed accordingly.
Inside the package, please include a note with the following info:
Full name
Mailing address
Email address
Shirt style you’d like instead (unisex or ladies cut)
Shirt size you’d like instead
Reason for exchange
Once we receive your package, we will send you a new shirt from the information noted in your package.
Returns and Refunds
Fitness Events:
If you are unhappy with a fitness event you registered for, you may cancel your registration for any reason within five days of purchase OR within five days of the challenge's start in the case of pre-registration for a full refund. If you ordered gear with your registration package, all gear must be returned and received by RTE before we are able to process your refund. To request a refund, please contact our team at info@runtheedge.com
Gear and Apparel:
If you ordered gear at registration or from our online store, you can return it to us within 14 days of receiving your purchase for a full refund. All shirts must be unwashed and unworn, and gear must remain in original packaging (plastic wrappers, etc.) in order to be eligible for a refund.
To return items, please send them to:
Run The Edge
Attn. Shipping Dept. / Returns
4735 E. Walnut St. Suite A
Boulder, CO 80301
USA
Inside the package, please include a note with the following info:
Full name
Mailing address
Email address
Reason for return
Once we receive your package, we will contact you regarding your return and proceed accordingly.
Shipping Reimbursements
For both returns and exchanges, please note that we do not cover shipping costs to return items to our office. Our shipping fees cover the minimum amount required to ship the product to you, therefore returning an item is the responsibility of the customer.
If you are exchanging a product, we will cover the shipping cost to send you the exchanged item.
If you received the incorrect item due to our error, we will happily cover the shipping costs for your return/exchange. If this is the case, please contact our team at info@runtheedge.com prior to sending your package back to us.
For damaged or defective gear, please contact our team at info@runtheedge.com within 48 hours of package delivery.
If you still have questions, concerns, or just want to send us some ♥ , please contact our customer service team. We’re here 9-5 MST and we’ll get back to you 99.99999% of the time within 24 hours. Please make sure to add us to your contact list to avoid having our emails end up in your spam or junk folder!
Email us at: info@runtheedge.com
Or check out our Contact Us page!